Contact 1win India

Table of content

• Support Channels
• Support Features

At 1win India, we understand that reliable customer support is crucial for your gaming experience. Our dedicated support team operates 24/7, ensuring you receive prompt assistance whenever needed. With support available in multiple Indian languages including Hindi, English, Bengali, and Tamil, we ensure clear communication for all our players.

Support Channels

Our customer support team is available 24/7 to assist you with any queries or issues. You can reach us through various communication channels, making it convenient for you to choose the one that suits your needs:

• Live Chat: Accessible directly on our website and mobile app

• Email Support: For in-depth inquiries or document submissions

• Help Center: A comprehensive collection of self-help resources

Each support channel is staffed with experienced professionals who are knowledgeable about both technical and practical aspects of online gaming.

Live Chat

Access instant support through our live chat feature, available directly on our website and mobile app. Our average response time is under 2 minutes, with trained professionals ready to assist with:

• Account verification

• Deposit and withdrawal queries

• Technical issues

• Game-related questions

Our live chat agents are empowered to resolve most issues immediately, eliminating the need for escalation.

Email Support

For detailed inquiries or documentation needs, reach us at [email protected]. When contacting via email:

• Include your account username

• Attach relevant screenshots or documents

• Provide transaction IDs for payment queries

Our email team responds within 4-6 hours, providing comprehensive solutions to complex issues.

FAQ Section

Before contacting support, browse our extensive FAQ section for instant answers. We regularly update our knowledge base covering:

• Common account issues

• Payment procedures

• Game rules

• Technical troubleshooting

Support Features

Enhance your support experience with our advanced features:

• Screenshot sharing for faster issue resolution

• Unique ticket tracking system for following up on queries

• VIP support for high-priority players

Our ticket system ensures no query goes unanswered, while our screenshot capability helps our team understand and resolve your concerns quickly.